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Contact Us


Contact Us
Chat us up on with any questions or comments. We're here to help you!
-
Email Support Only at this time:
justlorateam@gmail.com
All emails will be answered within 2 days (business days)
Contact Us
Chat us up on with any questions or comments. We're here to help you!
-
Email Support Only
at this time >>
your email
Phone Support
Coming Soon
(Optional)
-
All emails will be answered within 2
days (business days).
-
We typically send out tracking numbers to your email 3 to 5 days after it is shipped.
HOW DO I RETURN AN ITEM?
If you are n
ot happy with your purchase and wish to return an item, please contact us within
30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer
service team will review the return request and will
send further instructions if the return is
approved.
Only items purchased directly from
(Store Name)
will be accepted. For products purchased
from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original pa
ckaging, including any accessories, manuals, and
documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their
original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be
accepted. I
f the condition of the product shipped back to us is not in acceptable condition
we reserve the right to not refund or exchange. Products that have been personalized
cannot be refunded or exchanged.
Non
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returnable items include items purchased through reta
ilers, incorrect products
purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Trend Cove reserves the right to deny any
return.
WHAT IF THE ITEM(S) I RECEIVED ARE
DEFECTIVE/INCORRECT/DAMAGED?
Did you r
eceive a faulty unit, or the wrong product? Simply not satisfied with your
order?